KTM Solutions is committed to protecting the privacy and confidentiality of our customers, website visitors, employees, suppliers and other individuals we deal with.
This Privacy Policy explains how we collect, hold, use and disclose personal information. We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
The personal information we collect will depend on your dealings with KTM Solutions and may include:
We only collect personal information that is reasonably necessary for our business activities or where required or authorised by law.
Where practical, you may contact us anonymously or using a pseudonym. However, we may need certain identifying information to prepare a quote, attend a property, complete work or meet our legal and safety obligations.
We may collect personal information:
If you provide personal information about another person, you should ensure you have authority to do so and that the person is aware their information may be provided to us.
KTM Solutions may use personal information to:
We do not generally use automated decision-making systems to make decisions that significantly affect an individual’s rights or interests.
With your consent, or where otherwise permitted by law, we may use your contact details to provide relevant service reminders, business updates or promotional information.
Every electronic marketing communication will provide a way to unsubscribe. You may also opt out at any time by contacting us at [email protected].
We will action opt-out requests within a reasonable period and will not charge you for making the request.
We may disclose personal information where reasonably necessary to:
We do not sell or rent personal information.
Where information is provided to a service provider, we only provide information reasonably required for that provider to perform its services.
Some technology, cloud-storage, website, communications or software providers used by KTM Solutions may store or process information outside Australia.
The locations involved may vary depending on the provider’s systems. We take reasonable steps, where required, to ensure that service providers handle personal information appropriately.
You may contact us if you would like further information about our use of overseas service providers.
Payments may be processed using banks, payment platforms or accounting service providers.
KTM Solutions does not intentionally store complete credit or debit card details within its general business or website records. Card information provided directly to a payment processor will be handled under that provider’s privacy and security arrangements.
Personal information may be stored electronically or in hard-copy records.
We take reasonable steps to protect personal information from:
These measures may include access controls, passwords, secure software platforms, staff procedures and appropriate document-management practices.
No electronic transmission or storage system can be guaranteed to be completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where it applies.
We retain personal information only for as long as reasonably necessary for our business, contractual, warranty, taxation, insurance, safety and legal obligations.
When information is no longer required, we will take reasonable steps to securely destroy it or permanently de-identify it, unless we are required to retain it by law.
Our website may use cookies and similar technologies to:
Cookies generally do not directly identify you, but they may collect information about your browser, device, approximate location and website activity.
You can disable or restrict cookies through your browser settings. Doing so may affect how parts of the website operate. Where available, you can also manage your preferences through the website’s cookie settings.
Our website may contain links to third-party websites.
KTM Solutions is not responsible for the content, security or privacy practices of those websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction.
In some circumstances, access may be refused where permitted by law. If this occurs, we will generally explain the reason for the refusal.
If you have a question, concern or complaint about how KTM Solutions has handled your personal information, please contact us:
Please provide enough information for us to understand and investigate your concern. We will acknowledge and respond to privacy enquiries and complaints within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
KTM Solutions may update this Privacy Policy to reflect changes to our operations, technology or legal obligations.
The current version will be published on our website, together with its effective date.
