These Website Terms of Use (Terms) apply to your access to and use of the KTM Solutions website at www.ktmsolutions.com.au, including its pages, content, enquiry forms and other online features (Website).
In these Terms, KTM Solutions, we, us and our refer to the business operating the Website. You and your refer to any person who accesses or uses the Website.
By accessing or using the Website, you agree to these Terms. If you do not agree, you should stop using the Website.
These Terms apply only to use of the Website. Any electrical, air-conditioning, solar, battery, maintenance or other goods and services supplied by KTM Solutions will be subject to the quotation, proposal, work order, service agreement, credit terms or other terms provided or agreed for that work.
The Website provides general information about KTM Solutions and the goods and services we may offer, including electrical, air-conditioning, solar, battery, preventative maintenance, service and project work.
We take reasonable care when preparing Website content. However, information may be general, incomplete, subject to change or not suitable for your particular property, equipment or circumstances.
Unless we expressly state otherwise in writing:
We may change, remove or update Website content without notice.
Information on the Website is not a substitute for a site inspection, testing, technical assessment or advice from an appropriately qualified and licensed person.
Electrical, air-conditioning, solar and battery requirements vary according to factors such as property design, existing infrastructure, electrical supply, equipment condition, usage, installation environment, applicable standards and network or authority requirements.
You should not rely solely on Website information to:
Electrical and other regulated work must only be performed by persons who hold the licences, registrations and qualifications required by law.
If there is an electrical emergency, fire, smoke, burning smell, electric shock, damaged equipment or other immediate danger, do not rely on the Website or an online enquiry. Keep clear of the hazard, contact emergency services on 000 where appropriate and arrange assistance from the relevant emergency service, electricity distributor or suitably qualified contractor.
Submitting an enquiry, requesting a quotation or contacting us through the Website does not:
A booking is only confirmed when KTM Solutions expressly confirms it. A contract for quoted work is formed only in accordance with the acceptance requirements contained in the applicable quotation, proposal, work order or service terms.
You are responsible for ensuring that information supplied through the Website is accurate, complete and not misleading. You must tell us about any relevant access restrictions, known hazards, asbestos, unsafe conditions or other circumstances that may affect a site attendance.
For urgent work, you should telephone KTM Solutions on 07 3813 0067. An online enquiry may not be monitored continuously and should not be used for emergencies.
Unless expressly stated otherwise, Website pricing and promotional information is indicative only and may change without notice.
The final price and scope of work may depend on a site inspection and matters including access, existing conditions, required labour, materials, permits, travel, testing, rectification work and work outside normal business hours.
Products displayed on the Website may be replaced or superseded by equivalent or updated models. Product availability is subject to supplier stock, manufacturer lead times and other matters outside our reasonable control.
Any final price, inclusions, exclusions, assumptions, payment requirements and validity period will be stated in the applicable quotation, proposal or service terms.
Any solar generation, battery capacity, electricity saving, payback period, return, rebate or energy-cost information shown on the Website is an estimate or general example unless expressly confirmed for a particular customer in writing.
Actual results may vary due to electricity usage, tariffs, export limits, weather, shading, orientation, equipment performance, system configuration, maintenance, network requirements and changes to government or retailer programs.
Nothing on the Website is financial, taxation or investment advice. You should obtain independent advice where appropriate before making a financial decision.
You must not use the Website:
We may restrict or block access to the Website where we reasonably believe these Terms have been breached or the Website, KTM Solutions or another person may be at risk.
Unless otherwise indicated, KTM Solutions owns or is licensed to use the Website and its content, including its business name, logos, text, layout, graphics, photographs, videos, documents and other material.
You may view the Website and print or save a reasonable amount of content for your personal, non-commercial use.
You must not, without our prior written permission:
Third-party names, logos and trade marks appearing on the Website remain the property of their respective owners.
Photographs, testimonials and project examples published on the Website are provided to demonstrate the general nature of our work. They must not be copied, reused or represented as another person’s work without permission.
We aim to use customer testimonials, identifiable project details and photographs in accordance with applicable permissions and privacy requirements. If you believe Website material identifies you or your property inappropriately, please contact us so we can review it.
The Website may contain links to manufacturers, suppliers, social-media platforms, government agencies or other third-party websites and services.
Links are provided for convenience and do not necessarily indicate that KTM Solutions endorses or controls the third party or its content. We are not responsible for the availability, accuracy, security, terms or privacy practices of third-party websites.
Your use of a third-party website or service is governed by that third party’s terms and policies.
We aim to keep the Website available and secure but do not guarantee uninterrupted, error-free or virus-free access.
The Website may be unavailable because of maintenance, technical faults, cyber incidents, hosting issues or circumstances outside our reasonable control. You are responsible for using appropriate security measures when accessing the Website, including protecting your devices and maintaining backups.
Any personal information collected through the Website will be handled in accordance with our Privacy Policy, available on the Website.
You should avoid submitting sensitive or unnecessary information through a general Website enquiry form. Payment card details should only be provided through an approved payment method or when requested by an authorised KTM Solutions representative.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or other protection under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot lawfully be excluded, restricted or modified.
Where a guarantee, condition, warranty or liability cannot legally be excluded, these Terms apply subject to that law.
To the maximum extent permitted by law, KTM Solutions is not liable for loss, damage, cost or expense arising from:
This limitation does not apply to liability that cannot lawfully be excluded or limited, or to rights and remedies available under the Australian Consumer Law.
To the extent permitted by law, you indemnify KTM Solutions against reasonable loss, damage, liability and expense arising directly from your unlawful use of the Website, your infringement of another person’s rights or your material breach of these Terms.
This clause does not apply to the extent that the loss was caused or contributed to by KTM Solutions or where applying the clause would be unlawful.
We may update these Terms to reflect changes to the Website, our operations or applicable laws.
Updated Terms take effect when published on the Website. The effective date displayed at the beginning of the document identifies the current version. Your continued use of the Website after an update constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary or, if it cannot be read down, severed. The remaining provisions will continue to apply.
These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and courts entitled to hear appeals from them.
Questions about these Terms may be directed to:
